FAQ's
Do You Ship Internationally
Yes — Salty Shreds ships worldwide. Shipping options and rates are calculated at checkout based on your delivery address and order weight.
For full details on shipping rates, delivery timeframes, and international duties, please refer to our Shipping Policy located on our website.
Where Is My Order
Once your order is placed, you will receive an order confirmation email. If you do not receive this email, please check your junk or spam folder.
When your order is dispatched, you will receive a second email containing your tracking number and a direct link to track your parcel.
Please use the tracking link provided to follow delivery updates. Due to the volume of orders we handle, we cannot manually track individual orders. If your parcel appears delayed, please contact the courier directly using your tracking number.
How Do I Track My Order
Once your order has been dispatched, you will receive an email containing your tracking number and a direct tracking link.
You can use this link to monitor delivery updates directly with the courier.
If your parcel appears delayed, please contact the courier listed in your tracking information for the most accurate updates.
Why Hasn’t My Order Shipped Yet
Orders are typically processed within 1–3 business days. During launches, clearance sales, or peak periods, processing times may be slightly longer due to higher order volumes.
Once your order has been dispatched, you will receive an email with your tracking information.
For more details, please refer to our Shipping Policy.
How Long Does Shipping Take
Delivery timeframes vary depending on your location and the shipping option selected at checkout.
Courier delivery estimates are provided once your order has been dispatched. Please note these are carrier estimates only and may change due to weather events, customs processing, or peak delivery periods.
For full delivery timeframe information, please refer to our Shipping Policy.
Who Do You Ship With
Domestic orders within Australia are shipped via Australia Post.
International orders are shipped via trusted courier partners depending on your location, including FedEx, DHL, or Australia Post international services. In some remote locations, Australia Post may be used due to courier network limitations.
All available shipping options will be shown at checkout before you complete your order.
Can I Combine Multiple Orders
Due to the high volume of orders processed daily, we cannot guarantee that separate orders can be combined.
If we notice multiple orders placed by the same customer before dispatch, we may combine them where possible. If shipping has been paid twice and the orders are combined, excess postage may be refunded. However, this cannot always be guaranteed.
Can I Change Or Amend My Order
If your order has not yet been processed or dispatched, we will do our best to assist with changes.
However, due to the high volume of orders we receive, amendments cannot always be guaranteed.
Orders placed during sales or clearance events cannot be amended once placed. Please review your order carefully before completing checkout.
I Forgot To Apply My Discount Code
Discount codes must be applied during checkout.
It is the customer’s responsibility to ensure the discount has been correctly applied before completing the purchase. Unfortunately, we cannot refund or apply discounts after an order has been placed.
What Happens If I Enter The Wrong Address
Customers are responsible for ensuring all shipping details are correct at checkout.
If a parcel is returned due to an incorrect address, failure to collect, delivery refusal, or unpaid customs duties, re-shipping fees may apply.
International returned parcels are subject to an additional $20 AUD Returned to Sender processing fee.
What Happens If My Parcel Is Returned To Sender
If a parcel is returned due to incorrect address details, failure to collect, delivery refusal, or unpaid customs duties, it will be handled in accordance with our Returns & Unclaimed Orders Policy.
Re-shipping fees may apply.
International returned parcels incur a $20 AUD Returned to Sender processing fee.
My Tracking Says Delivered But I Haven’t Received My Parcel
If your tracking shows the parcel as delivered but you cannot locate it, please first check around your delivery location or with neighbours.
If the parcel still cannot be located, please contact the courier listed in your tracking information directly. They will be able to investigate the delivery.
We are happy to assist where possible once the courier has been contacted.
What Size Should I Order
Sizing can vary depending on the garment style and individual fit preference.
Each product page includes detailed sizing information, product descriptions, and model references to help guide your selection.
If you are unsure when ordering for children, we generally recommend sizing up as children will grow into the garment.
How Do I Exchange An Item
Exchanges for full price items must be requested within 14 days of receiving your order.
Items must be unworn, unwashed, and returned in original condition with tags attached.
For full exchange instructions and eligibility details, please refer to our Returns & Exchanges Policy.
Do I Have To Pay Customs Or Import Duties
For orders shipping to the United States and Canada, applicable duties and taxes are calculated and collected at checkout to help ensure a smoother delivery process.
For all other international destinations, customs duties, taxes, and import fees may be applied by your country’s customs authority and are the responsibility of the purchaser.
For full details, please refer to our Shipping Policy.
Do You Offer Brand Ambassadors
We’re incredibly grateful for the support from our Salty Shreds community.
From time to time we work with a small group of ambassadors who represent the brand. We also love seeing our customers share photos of their groms wearing our gear.
Where possible, we share these awesome moments across our social media and website.
How Do I Contact Salty Shreds
For customer support, please contact us via the email address listed on our website.
To help us assist you as quickly as possible, please include your order number and full name when contacting our team.
For policy information, please refer to our Shipping Policy, Returns Policy, and FAQ section on our website.
How Do Salty Shreds Sizes Fit
Our garments are designed with comfort and movement in mind, especially for active kids and everyday wear.
Each product page includes detailed sizing information, model references, and fit notes to help guide your selection.
If you are unsure, we generally recommend sizing up for children so they have room to grow.
Do Salty Shreds Kids Sizes Run True To Size
Most of our kids garments are designed to fit true to size.
However, some styles may feature a relaxed or oversized fit depending on the design. These details will always be noted in the product description.
If you are between sizes or unsure, sizing up is usually the safest option.
How Do I Choose The Right Size For My Child
Children grow quickly and sizing can vary depending on age, height, and body shape.
We recommend reviewing the sizing guidance provided on each product page and comparing measurements where available.
If your child is between sizes, we recommend choosing the larger size so they can grow into the garment.
Do Your Clothes Shrink After Washing
Our garments are made using high quality materials designed for durability and comfort.
To maintain the best fit and longevity, please follow the care instructions listed on the garment label and product page.
Incorrect washing or drying methods may affect the shape or sizing of the garment.
Can I Exchange An Item If The Size Is Wrong
If the size you ordered is not quite right, exchanges may be available for full price items within 14 days of receiving your order.
Items must be unworn, unwashed, and returned in original condition with tags attached.
For full details, please refer to our Returns & Exchanges Policy.